Term and Conditions

1. Introduction

Ghost Fashion Store (“we,” “our,” or “us”) operates the website located at ghostdressesstore.com. We specialize in elegant, timeless fashion collections including our signature Ghost Archive, occasionwear, and limited edition pieces.

Our target clientele appreciates sophisticated, carefully curated fashion with attention to detail and quality craftsmanship. Our collections reflect this commitment to elegance in every garment we offer.

2. User Obligations and Responsibilities

2.1 Account Information

When creating an account or making a purchase, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and accept all risks of unauthorized access
• Notify us immediately of any unauthorized use of your account

2.2 Acceptable Use

You agree not to:

• Use our website for any illegal purpose or in violation of any laws
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Infringe upon our intellectual property rights

3. Products and Services Description

3.1 Product Information

We strive to accurately display the colors, features, specifications, and details of our products. However, actual colors may vary slightly due to monitor settings, and product descriptions are subject to change.

3.2 Product Availability

All orders are subject to product availability. If an item is out of stock, we will notify you and provide options for substitution or cancellation.

3.3 Final Sale Items

Due to the intimate nature and special occasion purpose of certain items, the following products are FINAL SALE and cannot be returned or exchanged:

• Ghost Archive collection items
• Occasionwear marked as “Final Sale”
• Items purchased during Social Promotions events
• Bank Holiday Edit limited edition pieces

4. Orders and Payment Terms

4.1 Order Process

Placing an order on our website constitutes an offer to purchase products subject to these Terms and Conditions. We reserve the right to accept or decline your order for any reason.

4.2 Order Confirmation

After placing an order, you will receive an order confirmation email. This email constitutes our acceptance of your order and forms a contract between you and Ghost Fashion Store.

4.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment card details on our servers.

4.4 Pricing

All prices are listed in US dollars unless otherwise specified. We reserve the right to adjust prices at any time, but price changes will not affect orders that have already been confirmed.

5. Shipping and Delivery

5.1 Order Processing

All orders are processed within 1-2 business days after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

5.2 Shipping Methods

We offer the following shipping options:

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment
• Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipment

5.3 Shipping Regions

We ship globally, excluding Asia and select remote regions. Delivery times may vary depending on your location and customs processing.

5.4 Delivery Responsibilities

Once the shipping carrier has taken possession of your order, the risk of loss and title for such products pass to you. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

6. Returns and Exchanges

6.1 Return and Exchange Windows

• Return Window: 15 days from delivery date
• Exchange Window: 15 days from delivery date

6.2 Eligibility Requirements

We gladly accept returns and exchanges for items that meet the following criteria:

• Items must be returned within 15 days of the delivery date
• All original tags must be attached and items must be unworn
• Items must be unwashed and in their original packaging
• A receipt or proof of purchase is required

6.3 Return Process

To initiate a return or exchange:

1. Submit your request by completing the Return & Exchange Request Form and emailing it to [email protected] within 15 days of receiving your order
2. Wait for authorization from our customer service team (response within 2 business days)
3. Package the items carefully in their original packaging with all tags and labels
4. Ship your return package to our Los Angeles studio using a trackable shipping method

6.4 Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

6.5 Refund Information

Once we receive and inspect your returned items:

• Refunds will be processed within 5-7 business days
• Your refund will be credited to your original payment method
• Original shipping fees are non-refundable
• For exchanges, we will ship your new item once the return is processed

6.6 International Returns

As we serve customers globally (excluding Asia and select remote regions), please note:

• International customers are responsible for any customs duties or import taxes incurred during the return process
• We recommend using a trackable and insured shipping method for international returns
• Refunds will be issued in the original currency of purchase

7. Intellectual Property

7.1 Copyright

All content on this website, including text, graphics, logos, images, and software, is the property of Ghost Fashion Store or its content suppliers and is protected by international copyright laws.

7.2 Trademarks

“Ghost Fashion Store,” “Ghost Archive,” and related logos are trademarks of Ghost Fashion Store. You may not use these trademarks without our prior written permission.

7.3 Limited License

We grant you a limited, revocable license to access and make personal use of our website. This license does not include any resale or commercial use of our site or its contents.

8. Limitation of Liability

8.1 General Limitation

To the fullest extent permitted by law, Ghost Fashion Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or products.

8.2 Maximum Liability

Our total cumulative liability to you for all claims relating to the website and products shall not exceed the total amount of payments received by us from you for products purchased in the six months preceding the claim.

8.3 Product Liability

While we strive to provide high-quality products, our liability for defective products is limited to the purchase price of the product, and we shall not be liable for any consequential damages arising from product defects.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your data.

10. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Any dispute arising from these Terms and Conditions or your use of our website shall be resolved through good faith negotiations. If such negotiations fail, the dispute shall be submitted to binding arbitration in Los Angeles, California.

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes your acceptance of the new Terms and Conditions.

12. Contact Information