Welcome to Ghost Fashion Store’s FAQ page. We’ve compiled answers to the most common questions about our timeless collections, delivery services, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our dedicated customer service team.

Products & Collections

What type of clothing does Ghost Fashion Store specialize in?
We specialize in timeless, elegant pieces that blend modern femininity with classic sophistication. Our collections include dresses, occasionwear, and carefully curated edits that transcend seasonal trends.
What is the Ghost Archive?
The Ghost Archive features our most iconic, timeless pieces that have become staples in our collections. These are designs that have proven their enduring appeal and represent the essence of the Ghost aesthetic.
Do you offer special occasion wear?
Yes, our Occasionwear collection features elegant pieces perfect for special events. From sophisticated dresses to statement pieces, we offer designs that ensure you feel confident and beautiful for any important moment.

Ordering & Account

How do I place an order?
Simply browse our collections, select your desired items and sizes, and proceed to checkout. You’ll need to provide your shipping information and payment details to complete your order.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a more personalized shopping experience.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet entered the processing stage.

Payment Methods

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All payments are processed securely through encrypted systems.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your personal and payment information. Your data security is our priority.
Why was my payment declined?
Payment declines can occur for various reasons, including insufficient funds, incorrect card information, or security checks by your bank. Please verify your information and try again, or contact your financial institution for assistance.

Delivery & Shipping

How long does order processing take?
Each Ghost creation is carefully prepared with attention to detail. We require 1-2 business days to process your order, ensuring every piece meets our exacting standards before dispatch.
What shipping options are available?
We offer two shipping options:
– Standard Shipping: $12.95 via DHL or FedEx, typically arriving within 10-15 days after dispatch
– Complimentary Shipping: Free for orders of $50 or more via EMS, arriving within 15-25 days after dispatch
Do you ship internationally?
Yes, we serve customers worldwide from our Los Angeles studio. However, please note that delivery to some remote areas in Asia and other locations may not be available.
Are there any additional costs for international orders?
Customs duties and import taxes may apply to international orders and are the responsibility of the customer. These fees are determined by your local customs office and are not included in your order total.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. This allows you to follow your Ghost pieces on their journey to you.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be unworn, unwashed, and in their original condition with all tags attached.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate a return. Include your order number and the reason for return, and we’ll guide you through the process.
When will I receive my refund?
Once we receive your returned item and verify its condition, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.
Do you offer exchanges?
Yes, we’re happy to exchange items for a different size if available. Please contact our customer service team for assistance with exchanges.

Still have questions? Our dedicated customer service team is here to help.

Email us at: [email protected]

Ghost Fashion Store – Delivering confidence and beauty straight to your door.